Privacy Policy

Introduction

SnapBucket (“we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and share it, and the choices you have regarding your data when you use our website or services.

Information We Collect

We collect the following categories of information:

• Account Information: When you register or update your account, we collect personal details such as your name, email address, and optionally your organization name.
• Billing Information: For paid plans, we collect billing details (e.g., address, card data), which are processed securely by our third-party payment provider (e.g., Stripe). We do not store your full payment details.
• Service Usage Data: We collect technical data such as IP address, device type, browser, operating system, and usage behavior (e.g., pages visited, features used) for analytics and security purposes.
• Communications: If you contact us via email or support chat, we retain your message and contact details to resolve your request and improve our service.

How We Use Your Information

We use your information to:

• Provide and maintain our services.
• Authenticate users and manage access.
• Process payments and send billing-related communications.
• Respond to inquiries, technical issues, or feedback.
• Notify you about important updates or changes.
• Improve our platform through usage analysis and feature development.
• Enforce our Terms of Service and protect SnapBucket and its users.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in.
• Store user preferences.
• Analyze traffic and user interaction.

You may disable cookies in your browser settings. However, disabling cookies may affect the functionality of certain features.

Third-Party Services

We engage reputable third parties to help deliver our services, including:

• Cloud hosting (e.g., DigitalOcean)
• Analytics (e.g., Plausible, PostHog)
• Email delivery (e.g., Postmark, Mailgun)
• Payment processing (e.g., Stripe)

These vendors are contractually bound to use your data only as needed to provide their service and to protect it in accordance with applicable privacy regulations.

Data Security

We implement industry-standard technical and organizational safeguards including:

• HTTPS encryption
• Access controls
• Secure storage of sensitive information
• Routine audits and monitoring

While we strive to protect your personal data, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your data only as long as necessary to:

• Provide you with our services
• Meet our legal obligations
• Resolve disputes
• Enforce our agreements

Upon account deletion, we will delete or anonymize your personal data within a reasonable timeframe, unless retention is required by law.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your data
• Object to or restrict certain uses of your data
• Export your data (data portability)

To exercise any of these rights, email us at [email protected]. We may request verification before fulfilling your request.

International Data Transfers

If you are located outside the country where our servers are hosted, your information may be transferred to and processed in that country. By using SnapBucket, you consent to this transfer, where permitted by law.

Changes to This Policy

We may revise this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our site or sending an email. Continued use of SnapBucket after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at:

SnapBucket Support
📧 [email protected]